Overview

A retail banking network with operations across 200 branches faced significant challenges in maintaining regulatory compliance and ensuring consistent IT service quality. The bank needed a robust governance framework that could address complex regulatory requirements while improving operational efficiency.

How did JHB Consulting help in overcoming the challenge? 

JHB Consulting developed a comprehensive banking-specific ITSM framework that transformed their IT operations. We implemented sophisticated compliance monitoring systems that provided real-time visibility into regulatory adherence. Our team established automated audit trails and robust risk management protocols that ensured consistent service delivery while maintaining strict security standards.

The solution included implementing a specialized service catalog that addressed both customer-facing and internal banking operations. We developed detailed service level agreements that aligned with regulatory requirements and business objectives.

The results were impressive. 

The bank achieved zero compliance violations during subsequent audits, while incident resolution times improved by 55%. IT risk exposure reduced by 45% through improved governance practices, and the bank realized substantial cost savings through optimized service delivery.